FAQ OF REMOTE ANSWERING

1. What is remote answering service?

Ans: It is an art of receiving, processing and answering the calls for a company/office from a far location. Here the satisfaction of the customer and the growth of the company are important factors.

2. Is there any other term for the remote answering service?

Ans: It is also known as ‘remote telephone answering system' as well as ‘out sourced call reception'.

3. What is the connection of remote answering with remote reception?

Ans: The remote answering and the remote reception are innerly connected. The remote reception cannot be practiced without remote answering service.

4. In which way the remote answering is connected with virtual officing?

Ans: The virtual officing alters depending upon the business and the same is with remote answering. But both of them are innerly connected with attending and answering of the calls for the office. And it has no practical difficulty too.

5•  Can the telephone operator transfer the calls to the concerned staff in the case of emergency?

Ans: Of course, he/she can do it according to the instruction of company.

6•  Does the company trains the remote telephone operator according to the policy of the company?

Ans: Of course, the remote answering operator is trained according to the policy of the company either directly or by the service agency hired by the company and naturally it is important and necessary.

7. Is there any time limit for the remote answering service?

Ans: Actually there is no time limit for remote answering service unless the company suggests a specific duration, but the remote operator can be changed on time limit proposed by the service agency.

8. Is there any other messaging system connected, helps the remote answering system?

Ans: The modern technologies like cells, Email, fax, pagers, soft wares etc aid the remote answering system.

9. Will there be any legal complication regarding answering the calls from a far country for a company which is located in another continent?

Ans: It depends upon the continental policy of the both countries which is outsourcing and which is outsourced.

10. What are the requirements for a remote answering operator?

Ans: The person aspires for the remote answering service should have the fluency in the language used by the company(the language to be used for communication is decided by the company), basic grasping power, fair hearing capacity, basic knowledge in computer and pleasing audibility of the voice.

11. Whether the company/office is liable to pay for the remote answering service system according to company standard?

Ans: The company is liable to pay reasonably for the answering service, but payment by the company standard depends upon the policy and the duty-time limit proposed by the company.

12. Is the remote answering person appointed as one of the staff in the office? If it is so, does the remote answering service deserve any benefit from the office?

Ans: All these factors are dependent on the policy of the company.