FAQ OF REMOTE RECEPTIONIST

1. What is remote reception?

Ans: Remote reception is a kind of presence only with the voice in the company. It is an integrated communication service by the talented call experts who handles the calls properly and transfers them within your company and provides appropriate special assistance accordingly.

2. What is the necessity of remote reception in virtual officing?

Ans: Remote reception is needed to be available to the demands of the customers because answering the calls and enquiries on the spot gives more efficacy and flexibility for the business under taken. Another reason to have remote reception is to accommodate the special needs of those who work from home offices or who are involved in traveling frequently. This kind of service can be done whole the twenty four hours of the day. And it is adaptable to meet the needs of both the small and the large business employees.

Here the customer and the staff are content with the communication even in the absence of the company employee. The concerned employee too is satisfied and it reduces his work load.

Though the receptionist is not present physically in the office, he takes over the office task and fulfills them efficaciously. The remote receptionist can work with any telephone systems and with any number of employees in the scheduled timings. Each member of the company gets individualized support through this remote reception. The remote receptionist answers in the name of the company. The remote receptionist is ready to help you with the live attending of the calls to your company at any time like after-office hours, weekend calls and peak period calls and even transfer calls to your in-house answering staff on demand.

3. How the remote reception is worked out?

Ans: The remote receptionist reply as company receptionist then asks your caller for the details. And the receptionist makes the calls connected to your phone if you want any calls available to you also. Also the calls can be screened as emergency or routine. The calls also can be outsourced to the remote receptionist service at your unavailable times like lunch time, break time, vacations, sick days, snow days, overflow, privacy etc.
The remote receptionist is instructed how calls to your office will be answered on day or night or on your convenient timings. The receptionists can connect the calls to any extension in your telephone system. The receptionist handles the callers with the option of dialing an extension directly, access the name directly or dial for personal assistance from the receptionist at the off hours according to your choice.

4. What are the special features of remote reception?

Ans: The more efficient features of the remote reception is that it provides live telemessaging , receiving the orders, voice mail services, answer common enquiries, dispatch service calls and handle your sales orders. Even in the absence of the staff, the remote receptionist takes over the phone calls and message is delivered to the employee. The calls are directed wherever the employee is and if the employee is not able to take the calls, the remote receptionist gives proper reply to the customer according to the instruction of the employee. Your caller does not have to know that the employee is not actually present in the office. Remote operation is another form of live operation service and at the same time it fulfills the specific need of the caller. A remote receptionist who works for you all the hours is profitable, reliable and it is a tension free method to help your prevalent call attending system and thus to improve your business.

5. What are the benefits derived from remote reception?

Ans: It is the most flexible service making telemessaging, order entry and even our voice mail services easier.
It unburdens your staff by taking the work out of your site and makes it lighter. The enquiries can be attended at any time without any interruption. The excessive staff can be controlled and savings can be increased. It provides professional tune for your phones. It is easy to access and handle the problems at any time even in the absence of employee. Up-to-date information can be communicated with the employee wherever he is. Lot of other works and tasks can be taken over by the company.Effective growth of the company is obvious.

6. In which way the answering of the calls is done?

Ans: The answering services can be done through cell phones, email, pagers, fax, etc.

7. Does the remote receptionist get appropriate training?

Ans: Of course, the remote receptionist is given adequate training and instructions for receiving the calls. It is the ability of the remote receptionist to transfer the caller to any telephones of the company any where on the demand of the caller.

8. What is the importance of remote reception?

Ans: It is an exceptionally valuable service. By enabling the company staff to more productive activity, the remote reception system becomes the partner in communication of your company.

9. What are the duties of a remote receptionist?

Ans: A remote receptionist not only handles the inbound calls but also assists the employees who are busy in their day today engagements like check the messages from employee's inbox, replying the messages selected by the instruction of the employee, arranging conference calls, reservations of flight and restaurant, booking and confirming appointments, handling sales and settling the information requests, taking orders and completing the task, etc. The remote receptionist works in your existing telephone systems without replacing existing one so that you can save the economy without extra spending for a new system.